Decision support system for conflict diagnosis for personnel selection

Nussbaum, N., Singer, M., Rosas, R., Castillo, M., Flies, E., Lara, R., Sommers, R., 1999. Information and Management 36, 55-62.

A decision support system (DSS) is discussed here. It was developed to analyze the interpersonal behavior of members of a work team; they are tested while interacting in a set of situations simulating a daily working session. By comparing the reactions of each member, it is possible to assess the members’ working style compatibility. The system can, therefore, be configured to test specific features of interpersonal behavior, such as potential conflict factors; these can then be used to assess the effect of adding a member to a team during personnel selection. Field tests have showed that the system can satisfactorily predict potential conflicts within a group.

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